Política de privacidad

Privacy Policy


This Privacy Policy describes how Nulu (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from houseofnulu.com (the “Site”).


Please read this Privacy Policy carefully. By using our website and services, you agree to the collection and use of information in accordance with this policy.

 

 

 

1. How We Collect and Use Your Personal Information

 


When you visit our Site, place an order, create an account, or interact with our content, we collect certain personal information to operate our business effectively and improve your experience. This may include information you provide directly, such as your name, email address, shipping address, and payment details, as well as information collected automatically through your interaction with the Site.


We use this information to:

 

  • Process and fulfil orders

  • Communicate with you about your purchase or account

  • Provide customer support

  • Improve website performance and usability

  • Support marketing, analytics, and advertising activities

 

 

 

 

2. Advertising & Analytics

 


We use advertising and analytics tools to better understand how visitors interact with our website and to deliver relevant marketing content.


We may share limited customer information with advertising platforms such as Meta (Facebook/Instagram), TikTok, Google, and similar providers for marketing and analytics purposes. This allows us to:

 

  • Understand website usage and visitor behaviour

  • Build custom and lookalike audiences

  • Retarget visitors with relevant ads

  • Measure and optimise advertising performance

 


To do this, we use technologies including, but not limited to, Meta Pixel, TikTok Pixel, Google Ads tracking, and similar tools.


These technologies may collect data such as:

 

  • IP address

  • Device and browser type

  • Pages viewed and actions taken

  • Time spent on the Site

  • Referral sources

 


This data may be shared with the relevant advertising platforms in accordance with their privacy policies and applicable data protection laws.


 

Managing Ad Preferences

 


You can manage or opt out of personalised advertising through:

 

  • Facebook Ad Preferences

  • Google Ads Settings

  • TikTok Ad Settings

  • Your browser settings to restrict cookies and tracking technologies

 

 

 

 

3. Email Marketing

 


If you subscribe to our newsletter or provide your email during checkout, we may use your email address to send updates, product announcements, or marketing communications.


Your data may be stored and processed through tools we use to manage communications. At present, we manage this internally but may use third-party email platforms in the future. You can unsubscribe from marketing emails at any time using the link provided in our emails.

 

 

 

4. Shipping & Fulfilment

 


We use your personal information, such as your name, delivery address, and contact details, to process, fulfil, and deliver your orders.


This information may be shared with trusted third-party logistics, shipping, and fulfilment partners strictly for the purpose of completing delivery and providing order-related updates. Shipping-related personal data is not used for marketing purposes.


Current shipping options, delivery terms, and any applicable fees are displayed at checkout and may change from time to time.

 

 

 

5. International Data Transfers

 


As a UK-based business, your personal data may be transferred to and processed in countries outside your country of residence, including by service providers. Where this occurs, we take reasonable steps to ensure your data is handled securely and in accordance with applicable data protection laws.

 

 

 

6. Cookies

 


Our website uses cookies and similar technologies to support functionality, performance, and analytics. Cookies help us to:

 

  • Remember your preferences

  • Improve site performance and security

  • Analyse website traffic using Shopify’s built-in tools

 


You can manage or disable cookies through your browser settings. We do not currently use a separate cookie consent pop-up.

 

 

 

7. User Accounts

 


You may create an account on our Site for a smoother checkout experience. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

 

 

 

8. Your Rights

 


Depending on your location, you may have rights under data protection laws, including the right to:

 

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Request data portability

 


To exercise these rights, contact us using the details below.

 

 

 

9. Children’s Privacy

 


Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

 

 

 

10. Contact Us

 


If you have any questions about this Privacy Policy or how we handle your data, or if you wish to make a request regarding your personal information, please contact us at:


Email: contact@houseofnulu.com


Nulu is the data controller for the purposes of this policy.


We may update this Privacy Policy from time to time. Please review this page periodically for the latest version.